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Customer Care
General Questions
General Questions
- How do I refer a friend or family member to CPI?
- How can I obtain a certificate for my insurance company?
- If I am moving soon, what do I do with my alarm system?
- Can I upgrade my system to CPI InTouch Services?
- What do I need to do to change my check draft or credit card information on file?
- What do I do if I am fined by the police department?
- Why do I need a DSL filter for the security system?
- What does a zone tamper mean?
- How do I test my system?
- Is there a cost to move equipment? What if I am making renovations to my home?
- What if I am thinking about changing phone providers?
- What is covered under the service plan agreement?
- Does CPI provide batteries for sensors when they need replacement?
- Will the alarm system work with VOIP/Digital Phones?
- How long will my siren sound during an alarm?
- If my power in the home goes out, will my alarm system still work?
- When I arm my system to Away, why does it revert back to the Stay Mode?
- Why will my system not arm?
- Why does CPI not respond to my alarm activation?
- Why is my motion sensor sending a false detection?
- Why is my door sensor sending a false detection?