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  1. CPI Security | Customer Care
  2. FAQs
  3. General Questions

General Questions

  • How do I refer a friend or family member to CPI?
  • How can I obtain a certificate for my insurance company?
  • If I am moving soon, what do I do with my alarm system?
  • Can I upgrade my system to CPI InTouch Services?
  • What do I need to do to change my check draft or credit card information on file?
  • What do I do if I am fined by the police department?
  • Why do I need a DSL filter for the security system?
  • What does a zone tamper mean?
  • How do I test my system?
  • Is there a cost to move equipment? What if I am making renovations to my home?
  • What if I am thinking about changing phone providers?
  • What is covered under the service plan agreement?
  • Does CPI provide batteries for sensors when they need replacement?
  • Will the alarm system work with VOIP/Digital Phones?
  • How long will my siren sound during an alarm?
  • If my power in the home goes out, will my alarm system still work?
  • When I arm my system to Away, why does it revert back to the Stay Mode?
  • Why will my system not arm?
  • Why does CPI not respond to my alarm activation?
  • Why is my motion sensor sending a false detection?
  • Why is my door sensor sending a false detection?
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  • State License Numbers:
  • NC LOW VOLTAGE: 16876/02-SP-FA/LV
  • NC BUSINESS: 1776-CSA
  • SC: BAC.5230 / FAC.3258
  • GA: LVA.205928
  • TN: BAC.1665
  • AL: 16-1458
  • FL: EF 20001199
  • VA: 119072
  • KY: 918597.09
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