Customer Care
Help Center
General Questions
- What do I do if lose power and my system goes completely dead?
- What number do I call with CPI if I have an Emergency with my system?
- How do I refer a friend or family member to CPI?
- How can I obtain a certificate for my insurance company?
- If I am moving soon, what do I do with my alarm system?
- Can I upgrade my system to CPI InTouch Services?
Home Automation
- What happens when I lose power?
- Alexa Reference Guide
- How to use your inTouch Thermostat
- Is my garage door opener part of my security system and will it set off my alarm?
- How does my garage door opener communicate with my inTouch?
- Can I manual turn my lamp off from the lamp module?
Security Cameras & Video
- Can Intelligent Video Activity Notifications detect multiple objects simultaneously?
- Do Intelligent Video Activity Notifications work at night?
- How soon will I receive an alert when motion is detected?
- How do I add Intelligent Video Activity Notifications to my current services?
- Why does it seem like some objects, no matter the size, are getting by the Intelligent Video Activity Notification?
- Why is the Intelligent Video Activity Notification only notifying me when I am not at home?
inTouch
- Why is there a user listed on my inTouch with a user name starting with VG_ _ _ _, GS_ _ _ _ or GR_ _ _ _?
- Why does my system still show disarmed after arming it with inTouch?
- Can I change my inTouch user login id?
- Why did I receive a hardware failure notification?
- Why did I receive a unit not responding notification?
- I get an unable to open error when attempting to open a document from downloaded history on the website?
CPI Smart Pay
- What if I cancel my service before the end of my contract?
- What happens to my monthly bill once I’ve paid off my equipment?
- Can I pay off my CPI Smart Pay balance early?
- Can I switch from my existing provider to CPI Security for monitoring of my security system?
- Do I need to purchase my security equipment?
E3 System
- What happens when I lose power?
- What is an AC Power Failure trouble condition?
- What is a Radio modem network failure trouble condition?
- What is a Severe Weather Alert trouble condition?
- Why can’t I clear the Severe Weather Alerts from my keypad?
- What is a “radio modem network failure”?
Stream Video Recorder (SVR)
- How can I delete video from the SVR?
- How can I download video clips from the SVR?
- How can I control the resolution of the SVR recordings?
- Will the SVR continue to record video if I lose my internet connection?
- How many cameras can be connected to an SVR?
- How much video can be stored on the SVR?