Customer Care
Help Center
General Questions
- How do I refer a friend or family member to CPI?
- How can I obtain a certificate for my insurance company?
- If I am moving soon, what do I do with my alarm system?
- Can I upgrade my system to CPI InTouch Services?
- What do I need to do to change my check draft or credit card information on file?
- What do I do if I am fined by the police department?
Home Automation
- Alexa Reference Guide
- How to use your inTouch Thermostat
- Is my garage door opener part of my security system and will it set off my alarm?
- How does my garage door opener communicate with my inTouch?
- Can I manual turn my lamp off from the lamp module?
- Why doesn’t my lamp turn on or off?
Security Cameras & Video
- What are the network requirements of the CPI Doorbell Camera?
- I am unable to see the Doorbell Camera tab via the mobile app.
- How do I power cycle my CPI Doorbell camera?
- What do the LED colors & patterns on my doorbell mean?
- Can I adjust the motion sensitivity of my CPI Doorbell Camera?
- Why do I hear a clicking noise coming from camera?
inTouch
- Why is there a user listed on my inTouch with a user name starting with VG_ _ _ _, GS_ _ _ _ or GR_ _ _ _?
- Why does my system still show disarmed after arming it with inTouch?
- Can I change my inTouch user login id?
- Why did I receive a hardware failure notification?
- Why did I receive a unit not responding notification?
- I get an unable to open error when attempting to open a document from downloaded history on the website?
E3 System
- How can I change my Master code and add other user codes?
- How can I adjust the keypad brightness and sound?
- What does the symbol of a plug with a red X over it mean?
- How can I silence trouble beeps at the keypad?
- What does a yellow triangle with an exclamation point displayed on my screen mean?
- What is a “radio modem network failure”?
Stream Video Recorder (SVR)
- How can I delete video from the SVR?
- How can I download video clips from the SVR?
- How can I control the resolution of the SVR recordings?
- Will the SVR continue to record video if I lose my internet connection?
- How many cameras can be connected to an SVR?
- How much video can be stored on the SVR?