Customer Care
Help Center
General Questions
- What do I do if lose power and my system goes completely dead?
- What number do I call with CPI if I have an Emergency with my system?
- How do I refer a friend or family member to CPI?
- How can I obtain a certificate for my insurance company?
- If I am moving soon, what do I do with my alarm system?
- Can I upgrade my system to CPI InTouch Services?
Home Automation
- What happens when I lose power?
- Alexa Reference Guide
- How to use your inTouch Thermostat
- Is my garage door opener part of my security system and will it set off my alarm?
- How does my garage door opener communicate with my inTouch?
- Can I manual turn my lamp off from the lamp module?
Security Cameras & Video
inTouch
- Why is there a user listed on my inTouch with a user name starting with VG_ _ _ _, GS_ _ _ _ or GR_ _ _ _?
- Why does my system still show disarmed after arming it with inTouch?
- Can I change my inTouch user login id?
- Why did I receive a hardware failure notification?
- Why did I receive a unit not responding notification?
- I tried to arm my system through the website and it says “arming failed”. What’s the problem?