Customer Care

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Why is my keypad beeping?

CPI Security -

The security system will begin to notify of trouble conditions with a series of beeps coupled with a flashing asterisk on the display area.  Press the ‘*’ key on the keypad, the system will display the current trouble.  To silence the troubles you can press the "*" key one more time.

Some common trouble conditions:

  • Sensor Low Battery - This trouble will present when your panel has detected a low battery in one of your security devices. The trouble alert on the panel will indicate which device has a low battery. You can access battery change videos through the My Account section of the inTouch application or website.
  • AC Power Failure - This trouble will present when your panel has lost AC Power. Your panel does run off of a backup battery that is inside of the panel for 24-48 hours depending on use. The panel's transformer should be located in a nearby outlet. Start by confirming that the transformer is still securely plugged into the outlet. If the transformer is plugged in, test that outlet with a cell phone charger or small lamp to confirm that is working. If for some reason the outlet isn't working please check your breakers or a nearby GFI outlet to make sure that they haven't tripped.  If the trouble persists after confirming the outlet has power please contact our Customer Service Team https://cpisecurity.com/contact/. 

  • Low System Battery - This trouble will present when the panel's backup battery isn't charged. If you have had a recent AC power failure please allow the backup battery 12-24 hours to recharge. If you haven't any recent power failures or if the issue persists please contact our Customer Service Team https://cpisecurity.com/contact/. 

You can silence the trouble beeps at the panel or through the application.  How do I silence the beeping at my keypad?

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