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Why do I have a yellow trouble light on my DSC keypad?

CPI Security -

There is an active trouble condition on your system.  Your system will generate a trouble code that can be used to decipher the actual trouble condition.  

  • Press the ‘*’ followed by the number ‘2’.
  • This will generate a small number in your display window.  This number corresponds to the trouble condition on your system.  Here is a synopsis of each code and how to resolve:

1) a number ‘1’ light indicates a service required condition.  If this number appears – press ‘1’ again and you will receive another number indicating the exact trouble.  Here is a list of those trouble codes:

  1. Low System Battery - This trouble will present when the panel's backup battery isn't charged. If you have had a recent AC power failure please allow the backup battery 12-24 hours to recharge. If you haven't any recent power failures or if the issue persists please contact our Customer Service Team https://cpisecurity.com/contact/. 

  2. Bell / Horn trouble.  This condition will require service – it indicates an issue with the siren/sounder connected to your alarm system. 
  3. General System Trouble.  
  4. General System Tamper. 
  5. General System Supervisory.  
  6. 5205 Power Supply Module Low Battery.  
  7. 5204 Power Supply Module AC Fail.  

2)  AC Power Failure - This trouble will present when your panel has lost AC Power. Your panel does run off of a backup battery that is inside of the panel for 24-48 hours depending on use. The panel's transformer should be located in a nearby outlet. Start by confirming that the transformer is still securely plugged into the outlet. If the transformer is plugged in, test that outlet with a cell phone charger or small lamp to confirm that is working. If for some reason the outlet isn't working please check your breakers or a nearby GFI outlet to make sure that they haven't tripped.  If the trouble persists after confirming the outlet has power please contact our Customer Service Team https://cpisecurity.com/contact/. 

 

3) Telephone line trouble.  This indicates that the alarm panel is not able to detect the phone line connection.  Please ensure that your telephone system is up and operational.  If it is not, contact your telephone carrier to resolve.  If it is operational, contact our Customer Service Department https://cpisecurity.com/contact/ .

4) Failure to Communicate.  This indicates that the alarm panel was not able to forward an event to our Central Station.  This is very similar to the previous trouble condition.  Ensure your telephone system is up and operational.  If it is not, contact your telephone carrier to resolve.  If it is operational contact our Customer Service Department https://cpisecurity.com/contact/  .

5) Zone fault.  Press the ‘5’ key and you will receive a number corresponding to the affected zone.  The indicated zone has a fault that is preventing it from operating properly.  Please contact our Customer Service Department https://cpisecurity.com/contact/ .

6) Zone Tamper.  Press the ‘6’ key and you will receive a number corresponding to the affected zone.  The indicated zone is detecting a tamper condition.  This typically indicates the device is not assembled properly and usually occurs after battery replacement in the contact.  Please remove the cover and attempt to reseat it properly.  If the tamper condition fails to clear, contact our Customer Service Department https://cpisecurity.com/contact/ .

7) Low Zone Battery.  Press the ‘7’ key and you will receive a number corresponding to the affected zone.  The indicated zone is reading a low battery condition and needs a replacement battery.  Replace the battery in the contact and the condition will clear.  If changing the battery does not resolve this, please contact our Customer Service Department https://cpisecurity.com/contact/ .

8) Reset Time & Date.  This indicates that your alarm panel has lost its time & date and needs to be reprogrammed.  This usually occurs if the system powered all the way down.  To set the time and date:

    • Press the ‘*’ key followed by the ‘6’ key.
    • Enter your 4-digit master code.

 

  • Pres the ‘1’ key.
  • Enter the time and date together as described (note: time must be entered in military time) - <military time>, <mmddyy>.  For example it is 6:49pm on 10/5/2015.  This would be entered as: 1849 100515.  1849 corresponds to military time entry of 6:49pm and the date is entered with the year as two digits.
  • Then press the ‘#’ key to set.  It may take several minutes for the updated time to reflect on your display.

 

 

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