Customer Care

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What does the symbol of a plug with a red X over it mean?

CPI Security -

This is an AC Power Failure or power loss symbol. Make sure the transformer is plugged in and the outlet is working. You may also want to check the breakers in your home. If there has been a power loss, the red X will disappear as soon as power has restored and the battery will recharge itself. If there has been no power loss please call our Customer Care department at 800-948-7133 for assistance.

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