Your camera has found the network and connected to network but is unable to resolve an IP address. See below for an overview of your CPI Router along with instructions on how to fix your camera issue.
Reference: The CPI Router
For familiarity with the CPI installed router, which is used in most CPI video camera applications.
A. Power Light Indicator: When this is lit up, it indicates that there is power to the router. If not lit then check that the unit is plugged in to a working outlet and that the power button is in the ON position.
B. Wi-Fi Broadcast Indicator: When this is lit up, it indicates that the router is broadcasting the Wi-Fi signal necessary to maintain the connection of wireless cameras to the network.
C. Hard Wired Port Connection Indicator: when these are lit, each one would indicate that there is a hard-wired connection between the router and a camera.
D. Internet Connectivity Indicator: When this light is lit up Green, it indicates a working Internet connection to the router. If the light is Orange then an internet connection is detected but not allowing internet to flow. If the light is not lit at all then the indication is that the cable between the router and the internet connection is unplugged.
E. WPS Connection Mode Indicator: When this is lit, it indicates that the router is attempting to pair with a device.
F. Power On/Off Button: Controls power to the router without having to physically unplug it.
G. A/C Power Plug: Physical power connection from the wall outlet
H. Internet Connection Point (LAN): This should house the cable that runs back to the Modem or Router that supplies Internet to the Home.
I. Hard-Wired Connection Ports 1 through 4: houses the cables that supply internet directly from the CPI router to the camera without a Wi-Fi connection.
J. WPS/Reset Button (2 seconds for WPS Camera Learn Mode but longer will reset your router and is not recommended)
K. Wi-Fi Broadcast Mode Button (hold for 3 seconds to toggle on or off depending upon your connection mode needs)
Camera Repair Instructions: Blinking Green LED Light
If your camera has a blinking green LED light, then it's connected to your local network, but it is currently disconnected from the internet.
1. Check the status lights on the CPI router.
- If all of the lights are Green, then the internet is working to the router and you should move forward to step 2.
- If the Internet light is not lit, please ensure there is an Ethernet wire run from the CPI router to your Internet Provider's modem or personal router and that it is connected. If disconnected, reconnect the Ethernet cable to an available port. Once the internet connection is restored, the camera light will restore to solid Green.
2. If your camera's LED light is still blinking green, the next step is to power cycle your modem, the router and then the camera in that order. To power cycle simply unplug the devices for 20 seconds and then plug them back in. (first the modem then the router and then the camera) If the camera power supply cannot be located, you can also power cycle it by unplugging the plug from the back of the camera. Once the power has been unplugged wait 20 seconds and then plug it back in.
3. Should this fail to resolve the issue, please contact your Internet Service Provider directly (i.e. Spectrum, Comcast, AT&T) directly.
4. If you're still having trouble after troubleshooting with your internet provider, please contact our service center at 1-800-948-7133 ext. 6280 for live representative assistance.