Customer Care

I added a user code to the control panel using the keypad. Why doesn’t it show up on the website?

I added a user code to the control panel using the keypad. Why doesn’t it show up on the website?

CPI Security -

The website does not display User Codes that were programmed into the control panel directly. User Codes created directly at the control panel may replace User Codes reflected on the website, but the website will not show the change. If you would like the website to reflect accurate User Codes, we recommend that you use the website exclusively when making changes to your panel User Codes.

To change User Codes through the website, go to Security >> User Codes

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