Customer Care

I’m not receiving email, text or any notifications from my Alarm System?

I’m not receiving email, text or any notifications from my Alarm System?

CPI Security -

Verify that the notification feature is enabled for your system. When logged into your account go to the ‘notification’ tab and confirm that you have notification enabled.

  • Confirm that you have the correct email address listed to be notified on.
  • If receiving text notifications confirm that your phone number to be text is correct.
  • If information is correct, please contact CPI Technical Support  at 1-800-948-7133 ext. 6280
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