Customer Care

Why did I receive a unit not responding notification?

Why did I receive a unit not responding notification?

CPI Security -

You can receive this message because of a variety of things:

  • The Panel lost power for an extended period and the panel battery is drained, therefore the cellular unit cannot transmit.
  • The cell unit in the alarm panel has been tampered with, destroyed, disconnected or has otherwise malfunctioned.

*Check the following above, if all checks out ok contact CPI Technical Support at 1.800.948.7133 ext 6288 for further troubleshooting or schedule a service visit.

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