Customer Care

Why is a door/window showing open on inTouch but there is nothing open at the premises?

Why is a door/window showing open on inTouch but there is nothing open at the premises?

CPI Security -

When at the premises, check the zone that is showing open; try opening and closing the door/window to ensure that it is properly closed.  Some doors with too much play can also be sensed as open.  

If this does not correct the issue, please contact CPI Customer Care at 1.800.948.7133 ext 6280 for further troubleshooting or schedule a service visit.

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